Privacy Policy
Effective date: 6 March 2026
This Privacy Policy explains how Delvaronia Home Hardware Ltd. collects, uses, shares, and protects personal information when you visit delvaronia and when you contact us for guidance on automatic door closers, installation, compatibility, and troubleshooting.
1) Who we are
Controller: Delvaronia Home Hardware Ltd.
Address: 14 Bishopsgate, London EC2N 4AJ, United Kingdom
Email: help@delvaronia.co.uk
Phone: +44 20 7183 8210
2) Information we collect
a) Information you provide
- Contact details such as name, email address, and optional phone number.
- Door details you include in a message, such as door type, approximate size/weight, and installation constraints.
- Any photos you choose to share with us (for example, hinge side and closer mounting area).
b) Information collected automatically
- Basic technical data such as device type, browser, and approximate location inferred from IP address.
- Usage data about how you navigate the site (pages viewed, time on page), only if you accept optional analytics cookies.
3) How we use your information
We use personal information to:
- Respond to your enquiries and provide guidance on door closer selection, compatibility, installation, and troubleshooting.
- Improve our guides and tools, such as compatibility charts and the door type selector, when optional analytics are enabled.
- Maintain site security and prevent abuse.
4) Legal bases (UK GDPR)
- Consent: for optional analytics cookies and similar technologies.
- Legitimate interests: to run, secure, and improve our website and documentation.
- Contract or pre-contract steps: when you request advice and we respond to your enquiry.
5) Cookies and similar technologies
We use:
- Essential cookies: required for site functionality such as remembering cookie preferences.
- Optional analytics cookies: used only if you accept them in the cookie panel.
You can change your decision by clearing your browser storage for this site and revisiting the cookie panel.
6) Sharing your information
We do not sell personal data. We may share information with service providers who help us run the website (for example, hosting or email), under appropriate contractual and security controls.
We may also disclose information where required by law or to protect our rights, users, and services.
7) Data retention
We keep contact messages only as long as necessary to respond and maintain a reasonable record of support. Retention periods may vary based on the nature of the request and legal requirements.
8) Security
We use reasonable technical and organizational measures designed to protect personal information. No website or transmission method is completely secure, so please avoid sending sensitive personal information through the contact form.
9) Your rights
Subject to applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain processing.
To exercise rights, contact us at help@delvaronia.co.uk.
10) International transfers
If we use service providers outside the United Kingdom, we will take steps intended to ensure appropriate safeguards for your data, such as contractual protections consistent with applicable requirements.
11) Children’s privacy
Our website is intended for general audiences and is not directed to children. If you believe a child has provided personal data to us, please contact us so we can address it.
12) Changes to this policy
We may update this Privacy Policy from time to time. The effective date above indicates when it was last updated.